Privacy Policy

1. Who we are

Malvina LLC is the controller responsible for the personal information described in this Privacy Policy. You can reach us at privacy@malvina.ai or by writing to Malvina LLC, 1209 Orange Street, Wilmington, Delaware 19801, United States.

2. Information we collect

We collect the following categories of information.

• Information you provide. Account details such as your name, email address, password, and billing contact information; the goals, positioning, and preferences you share during onboarding; content you write, upload, edit, or submit to the Service; and any messages you send us through chat or support.
• Information from LinkedIn. If you connect your LinkedIn account, we receive the profile and activity data you authorize through LinkedIn, which may include your profile details, headline, experience, publications, connections count, posts, and engagement metrics. We only request the permissions needed to provide the Service, and you can revoke this access at any time from your LinkedIn settings.
• Payment information. Subscriptions are processed by third-party payment providers. We receive limited billing details such as the last four digits of your card, card brand, expiry date, billing country, and transaction status. We do not store full payment card numbers.
• Usage information. Log data, device and browser type, operating system, IP address, referring pages, pages viewed, features used, timestamps, and error reports.
• Cookies and similar technologies. Identifiers stored on your device that keep you signed in, remember preferences, and help us measure how the Service is used.

3. How we use information

We use personal information to:

• Provide, operate, maintain, and improve the Service, including generating content strategies, post drafts, and analytics.
• Create and manage your account and authenticate you.
• Process subscriptions, payments, renewals, and refunds.
• Personalize recommendations, topics, and tone of voice to your profile and stated goals.
• Communicate with you about the Service, including transactional messages, security alerts, and support responses.
• Send marketing communications where permitted, which you can opt out of at any time.
• Monitor, detect, investigate, and prevent fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our Terms of Service.
• Produce aggregated or de-identified statistics that do not identify you.

4. Legal bases for processing

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process personal information on the following legal bases: performance of a contract with you; our legitimate interests in operating, securing, and improving the Service; your consent, where required, which you may withdraw at any time; and compliance with legal obligations.

5. How we share information

We do not sell your personal information. We share it only in the following circumstances:

• Service providers. Vendors that host our infrastructure, process payments, deliver email, provide analytics, and supply AI model processing, acting on our instructions under written agreements.
• Platform integrations. LinkedIn and any other platform you choose to connect, in order to read the data you authorize and publish content at your direction.
• Legal and safety. Where required by law, regulation, legal process, or governmental request, or where necessary to protect the rights, property, or safety of Malvina LLC, our users, or the public.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to this Privacy Policy continuing to apply to the transferred information.
• With your direction. Any other disclosure you request or consent to.

6. AI processing

The Service uses artificial intelligence models to analyze your profile and generate content suggestions. Your inputs and profile data may be transmitted to model providers acting as our processors solely to return results to you. We instruct our model providers not to use your content to train their general-purpose models.

AI-generated output can be inaccurate or incomplete. You remain responsible for reviewing content before publishing it.

7. Data retention

We retain personal information for as long as your account is active and for as long as needed to provide the Service. After your account is closed, we delete or de-identify personal information within a reasonable period, except where a longer retention period is required to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements. Backup copies are deleted on our standard backup rotation.

8. Data security

We maintain administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you and any regulator as required by applicable law.

9. International transfers

We operate from the United States and may process personal information in countries other than the one in which you reside. Where we transfer personal information out of the European Economic Area, the United Kingdom, or Switzerland, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

10. Your rights and choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and request a copy.
• Correct information that is inaccurate or incomplete.
• Delete your personal information.
• Object to or restrict certain processing.
• Receive your information in a portable, machine-readable format.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications by using the unsubscribe link or contacting us.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at privacy@malvina.ai. We will respond within the period required by applicable law. We may need to verify your identity before acting on your request. We will not discriminate against you for exercising your rights.

You can disconnect your LinkedIn account at any time in your account settings, which stops further collection of LinkedIn data.

11. Cookies and tracking

We use strictly necessary cookies to operate the Service and keep you signed in, and analytics cookies to understand how the Service is used. You can control cookies through your browser settings; disabling some cookies may affect how the Service functions. We do not respond to “Do Not Track” browser signals, as no common standard has been adopted.

12. Children’s privacy

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

13. Third-party links

The Service may link to websites and services we do not operate. This Privacy Policy does not apply to those third parties, and we are not responsible for their practices. We encourage you to review their privacy policies.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. If the changes are material, we will provide additional notice, such as by email or an in-product message. Your continued use of the Service after the changes take effect constitutes acceptance of the updated policy.

15. Contact us

If you have questions about this Privacy Policy or how we handle personal information, write to privacy@malvina.ai or Malvina LLC, 1209 Orange Street, Wilmington, Delaware 19801, United States.